Effective Date: 26/6/26

At Calm & Clutter, your privacy is important. This Privacy Policy explains what personal information is collected through this website, why it is collected, how it is used and the choices you have regarding your information.

Who We Are

Calm & Clutter provides online decluttering guidance and support to help homeowners create calmer, more organised homes.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: claireebourner@gmail.com

What Information We Collect

Depending on how you interact with this website, we may collect the following information:

Contact Form

When you contact us through the website, we collect:

• Your name

• Your email address

This information is used solely to respond to your enquiry.

Booking a Session
 

When you book a service through our online booking system, we may collect:

• Your name

• Your email address

• The room or area of your home you would like to focus on

• A brief description of your biggest frustration with your home

• Any additional information you choose to provide before your session

This information helps us prepare for your appointment and provide the best possible support.

How We Use Your Information

Your personal information is used to:

• Respond to enquiries

• Manage and confirm bookings

• Deliver online decluttering sessions

• Communicate with you about your appointment

• Meet legal and accounting obligations where required

We will never sell your personal information to third parties.

Lawful Basis for Processing

We process your personal information under the following lawful bases:

• Consent when you choose to contact us through the website.

• Contract when you book and receive a service.

• Legal obligation where we are required to retain certain records for accounting or tax purposes.

How Your Information Is Stored

We take reasonable steps to keep your personal information secure.

Information submitted through this website and booking system is stored securely using trusted third-party providers, including Wix and any integrated payment provider.

We only retain your information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

Payments

Payments for services are processed securely through our payment provider. Calm & Clutter does not store your payment card details.

Cookies

This website may use cookies to improve your browsing experience, analyse website traffic and help the website function correctly.

You can manage or disable cookies through your browser settings.

Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you

• Request that inaccurate information is corrected

• Request that your information is deleted where appropriate

• Object to or restrict certain processing

• Request a copy of your personal data

To exercise any of these rights, please contact us using the email address above.

Third-Party Services

This website may use trusted third-party services, including:

• Wix (website hosting and booking system)

• Payment processing providers

• Email services

These providers process personal information only where necessary to provide their services.

Links to Other Websites

This website may contain links to social media platforms or other websites. Once you leave this website, we are not responsible for the privacy practices of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Calm & Clutter
Email: claireebourner@gmail.com

If you remain unhappy with how your information has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

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